Shipping policy

Shipping Policy

Last updated: May 2026

At Wilio Fragrances AB, we strive to deliver your order quickly, safely, and efficiently.

Delivery Times

Orders placed before 5:00 PM (CET) on business days are usually processed the same day.

Estimated delivery times:

Sweden: 2–5 business days
EU & International: 3–10 business days, depending on the destination.

During promotional campaigns, holidays, or periods of high order volume, delivery times may be slightly longer.

Shipping Carrier

All orders are shipped with PostNord.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information via the email address or mobile number provided at checkout.

Shipping Costs

Sweden

  • Free shipping on orders over 499 SEK

  • 39 SEK on orders below 499 SEK

European Union

  • Free shipping on orders over 1,000 SEK

  • Standard shipping rates are calculated and displayed at checkout.

Norway

  • Shipping rates are calculated and displayed at checkout.

International Shipping

Deliveries within the European Union

Orders shipped within the EU are sent from Sweden. Therefore, no customs duties or import taxes apply.

Deliveries to Norway

Wilio Fragrances AB is registered under the Norwegian VOEC (VAT on E-Commerce) scheme.

For eligible orders, Norwegian VAT is charged at checkout. These orders are generally delivered without additional import VAT or customs clearance fees.

Delivery Delays

We are not responsible for delivery delays caused by:

  • the shipping carrier;

  • customs clearance;

  • weather conditions;

  • technical issues; or

  • other circumstances beyond our reasonable control.

If your delivery is significantly delayed, we will gladly assist you in investigating the shipment together with PostNord.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

Wilio Fragrances AB is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Unclaimed Parcels

Orders that are not collected and are returned to us will incur a 199 SEK fee to cover return shipping, handling, and administrative costs.

Damaged Shipments

If your package arrives damaged, please contact us as soon as possible at info@wiliofragrances.se and include photos of both the packaging and the damaged product. We will assist you in resolving the issue promptly.

Contact

Wilio Fragrances AB
Company Registration No.: 559503-9222
Email: info@wiliofragrances.se